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Privacy Policy

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Privacy Policy Overview

This Privacy Policy establishes rules to govern the collection, use and disclosure of personal information collected by Prospect Human Services Society (“Prospect”) in the course of business, in compliance with federal and provincial privacy laws including the Personal Information Protection and Electronic Documents Act (Canada) and the Personal Information Protection Act (Alberta).

This Privacy Policy applies to all individuals whose personal information Prospect collects uses or discloses in the course of doing business. This includes individuals who are clients and all individuals who are contract workers, contractors, and consultants to Prospect. It is our policy to only disclose your personal information as required or authorized by law or as otherwise set out in this policy.

We reserve the right to change this policy from time to time as industry practice, the law, and our procedures in this area may change from time to time. We will post the current version of this policy here at

What is Personal Information?

For the purposes of this Privacy Policy, “personal information” means information about an identifiable individual, but does not include a person’s name, title, business address or telephone number, as an employee of an organization. Where this Privacy Policy states that a list of items is “including”, the lists so described are meant to be examples and not exhaustive or exclusive.

This Privacy Policy applies to all personal information that is collected, used or disclosed by Prospect. Prospect has designated a “Privacy Officer” to be accountable for the operation of this Privacy Policy. Individuals may question or report any privacy concerns, breaches, violations or compliance issues to the Privacy Officer at the address indicated below.

If the policies and procedures outlined in this document do not address a specific situation, individuals are advised to contact the Privacy Officer for guidance or clarification.

What Personal Information Do We Collect?

Prospect collects and uses only the personal information that we need for providing services and operating our business. Generally, Prospect collects the following personal information from individuals for the various purposes set out below:

  • Name, date of birth, marital status, gender, dependents, ethnicity, gender identity, disabilities
  • support network information (family members, medical providers, support services)
  • address, email address (work or home)
  • employment and education history
  • citizenship/immigration status
  • social insurance number
  • health information
  • criminal record
  • income sources and benefits

Prospect collects and uses personal information for the following purposes:

  • To manage Prospect’s business and operations, including customer relationships and transactions
  • To determine your eligibility for services with Prospect;
  • To assess your support needs;
  • To provide relevant, timely and quality supports;
  • To advise you of support options;
  • To establish and maintain contact with you;
  • To comply with all regulatory and legal requirements.
  • Inform individuals about Prospect’s services that we believe may be of interest to them
  • Better understand an individual’s interests in our services
  • Deliver, develop, enhance or improve our services
  • Evaluate suitability of candidates and volunteers
  • Provide information on future opportunities
  • Contact clients about appointments and meetings
  • Conduct market research
  • To enforce our legal relationship with you
  • To send you commercial electronic messages when we have implied or express consent to do so.

Prospect discloses personal information for the following purposes and the following parties:

  • To third party service providers to assist in the operation of our business and marketing
  • To government departments and agencies
  • As is necessary in contemplation of a business transaction
  • Potential and current employers
  • Members of your support network

We normally collect information directly from our clients. We may collect your information from other persons, including your support network, with your consent or as authorized by law. Before or at the time of collecting personal information, we identify the purposes for which we are collecting the information. We do not provide this notification when personal information is volunteered for an obvious purpose. If we wish to use or disclose your information for a new purpose not included in this policy, we will notify you and seek your consent.


In addition, we also receive and send data from our servers and from your browser when you visit our website, including your IP address, the time and information about the page you requested and the website through which you were linked to our site, if any. We may use tracking technologies, including Google Analytics, in a variety of ways, including the following: keeping count of return visits to our site; accumulating and reporting anonymous, aggregate (data collected in mass), statistical information on website usage; and determining which features users like best. Finally, your Internet browser has a feature called “cookies”, which stores small amounts of data on your computer about your visit to our site. Cookies tell us nothing about who you are, however, unless you specifically give us personal information. You do not need to have cookies turned on to visit or any other websites operated by us. You may also elect not to allow cookies to be collected by selecting certain options on your browser.


Ordinarily we ask for consent to collect, use or disclose personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose.

You may withdraw consent to the use and disclosure of personal information at any time, unless the personal information is necessary for us to fulfil our reasonable business or legal obligations. We will respect your decision, but we may not be able to provide you with certain services if we do not have the necessary personal information.

The purpose for collecting personal information is set out in this policy. Any necessary consents shall be obtained before personal information is collected, used or disclosed.

We ask for your express consent for some purposes and may not be able to provide certain services if you are unwilling to provide consent to the collection, use or disclosure of certain personal information. Where express consent is needed, we will normally ask clients to provide their consent orally (in person, by telephone), in writing (by signing a consent form), or electronically (by clicking a button).

In cases that do not involve sensitive personal information, we may rely on “opt-out” consent.

The amount and type of personal information collected by Prospect shall be limited to what is necessary to fulfill the identified purpose. Personal information shall only be used or disclosed for the purposes for which it is collected. Exceptions may be made with the consent of the individual or if authorized or required by law. We will not sell your Personal Information and will only send you commercial electronic messages when you have provided us with express consent or as otherwise allowed under Canadian Anti-Spam Legislation. You may unsubscribe from receiving such messages.

How Do I Access My Personal Information?

Upon request received by Prospect in writing, individuals shall be informed of the existence, use, and disclosure of their personal information records and shall be given access to that information. Requests to access personal information held by Prospect should be directed to the Privacy Officer.

Requests must be made in writing or by e-mail. Individuals may be required to verify their identity in order to access their personal information. Any such documentation provided shall be used for verification purposes only.

Prospect responds to requests for access to personal information within thirty (30) days of receipt of the request, or as may be permitted in accordance with applicable privacy legislation.

A fee for reasonable costs incurred may be charged when responding to more complex requests. The individual will be informed of the applicable fee.

Requested information will be provided in a form that is generally understandable.

Prospect will be as specific as possible when describing third parties to whom it has disclosed personal information about an individual. When it is not possible to provide a list of the organizations to which it has actually disclosed information, Prospect will provide a list of organizations to which it is likely to have disclosed information.

Individuals are permitted either to view the original record, or to request a copy, subject to limitations as permitted or required by law. To preserve the integrity of the record and ensure that documents are not removed from Prospect, individuals wishing to view an original record will do so at Prospect’s head office and under the supervision of designated Prospect personnel.

Limitations on Access

Prospect will only refuse access to information about you in those circumstances permitted or required by applicable privacy legislation.

In the event that Prospect refuses to provide access to information, it will provide you with the reasons for its refusal upon request. Exceptions may include information that contains references to or opinions of other individuals, information that cannot be disclosed for legal, security or commercial proprietary reasons, or information that is subject to solicitor-client or litigation privilege. Prospect will respond to your requests for access in accordance with applicable privacy legislation.

How Will My Personal Information Be Maintained?

Personal information shall be kept as accurate, complete, and up-to-date as necessary for the purposes for which it is to be used.

Individuals have the right to challenge the accuracy and completeness of the personal information that is maintained by Prospect and have it amended as appropriate.

Individuals seeking a correction or amendment to their personal information should direct their requests in writing to Prospect’s Privacy Officer.

All formal requests to amend personal information must be accompanied by appropriate supporting documentation. Prospect’s Privacy Officer will manage any exceptions. The amended information will be transmitted to third parties, as appropriate.

If the individual is not satisfied with the results of the request, Prospect shall internally document the issue, and provide a response. The existence of the unresolved challenge will be transmitted to third parties, as appropriate.

How Is My Personal Information Stored and Secured?

Personal information will be retained only as long as necessary and will be disposed of in a manner that is appropriate to the sensitivity of the information. We render client personal information non-identifying, or destroy records containing personal information once the information is no longer needed. We use appropriate security measures when destroying client personal information, including shredding paper records and permanently deleting electronic records.

Personal information will be protected by security safeguards, appropriate to the sensitivity of the personal information.

We will notify all required authorities including the Office of the Information and Privacy Commissioner of Alberta, without delay, of a security breach affecting personal information if it creates a real risk of significant harm to individuals.

Challenging Compliance

Inquiries or complaints concerning compliance with this Privacy Policy should be addressed, in writing, to Prospect’s Privacy Officer.

If you are not satisfied with the response from our Privacy Officer after making a complaint, you may have recourse to additional remedies under applicable privacy legislation. For further information, please contact the Federal Privacy Commissioner or your provincial Privacy Commissioner, as applicable.

Office of the Information and Privacy Commissioner - Alberta

#410, 9925 - 109 Street, Edmonton, Alberta, T5K 2J8

Phone: 780-422-6860 Toll Free: 1-888-878-4044

Office of the Privacy Commissioner of Canada

30, Victoria Street, Gatineau, Quebec, K1A 1H3

Toll-free: 1-800-282-1376 Phone: (819) 994-5444 TTY: (819) 994-6591

Questions and Complaints

If you have a question or concern about any collection, use or disclosure of personal information by Prospect, or would like to request access to your own personal information, please contact:

Privacy Officer:

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Prospect Human Services is a registered charity.