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Frequently Asked Questions

How is Prospect different from a recruitment agency?

Prospect is not a recruitment or employment agency. Job seekers are the focus of all our services. We give you the tools, information, and resources so that you can conduct an effective job search and realize employment success. We can be beside you, cheering you on throughout your career search journey.

While recruitment agencies serve employers by matching candidates to available job opportunities, Prospect offers resources, skill-building, hiring events, and work experience opportunities, to help you join the workforce.


How can Prospect help me?

At Prospect, we’re dedicated to helping Albertans find meaningful employment. Our services include:

  • Programs that help you build your workplace skills to reach your employment and educational potential.
  • Career planning support to help you determine your best career option based on your skills and today’s labour market requirements.
  • Job search assistance including help developing your resume, cover letter, interview skills and learning how to find job opportunities.
  • Support developing skills that will keep you employed long-term.

In addition, we have many connections to employers and regularly host events that connect job seekers with employers, and workshops that are free for anyone living in Alberta. To attend any of our events, check out our events page here.


Are there language proficiency requirements to access Prospect’s services?

Yes. To ensure effective communication and benefit fully from our services, individuals must be comfortable interacting independently in either English or French, without the need for a translator or interpreter. This proficiency enables us to provide the best possible support throughout your employment journey.


I’m a job seeker. Can you connect me with employers who are hiring in my area?

Prospect has connections with lots of employers and we have a good understanding of who is hiring and what industries are in high demand. We can help you shape your job search so that you realize success faster. We also host events with employers on a regular basis so that you can build your network and learn about available job opportunities.

Check out our events here.

While Prospect provides the tools and resources necessary for a successful job search, we do not maintain a job bank with available job opportunities . If you’re looking for a recruitment agency, please visit our Community Resources page.


I don’t live in Alberta/I don’t have a work permit. Can I access your services?

To access our services, you must be a resident of Alberta, Canada, and legally entitled to work in Canada (be a Canadian citizen, permanent resident or have a work permit).


I don’t have a work permit yet. Can I access your services?

You must already be legally entitled to work in Canada (Be a Canadian citizen, permanent resident or have a work permit) to be eligible for our services.


Is there a fee for Prospect services?

Absolutely not! As a not-for-profit and registered charity, our services are free for job seekers, funded by government contracts, grants, and donations.


Am I eligible for Prospect’s programs?

Eligibility is dependent on individual program requirements. If you’re interested in any of our programs, please fill out our contact form below or contact us at 1-877-483-2562 for more information.


In what languages are your services delivered?

We offer our services in English and French.


I just need my resume looked at. Can you help with that?

Prospect offers multiple ways for help with your resume, interview prep, and other job search assistance: online workshops, drop-in sessions at our Employment Resource Centres, and one-on-one support from a Career Advisor. Please fill out our contact form or contact us at 1-877-483-2562 to find the best fit for you.


I’m interested in a specific program. What do I do now?

Start by filling out our online contact form. We’ll follow up with a quick intake call and connect you with a career advisor within 7–10 business days for a comprehensive assessment.


I tried calling to complete an intake but no one answered.

High demand may impact our call response. Please use our online form or leave a voicemail, and we’ll respond promptly during our operating hours of 8am – 4pm.


I’m from another agency and have a client I would like to refer to Prospect. How should I get them connected to Prospect programs?

We encourage individuals interested in our programs to personally complete our online form below. This is the fastest way to access our services.


I completed an intake but haven’t heard from my Career Advisor yet.

Due to high demand, it may take 7–10 business days to hear back from your Career Advisor after completing an intake.


Should I Email My Resume?

We request that you undergo the intake process and connect with a Career Advisor before sending us your resume.

The information that you provide is collected and managed in compliance with the Freedom of Information and Protection of Privacy Act (FOIP). In sending this form I hereby understand that my personal information may be disclosed to an authorized employee, agent, or contractor of the Government of Alberta or the Government of Canada to assist in determining my eligibility for programs and services; to monitor, assess, and evaluate the effectiveness of services provided and to evaluate the results of provincial programs. By providing a telephone number and submitting the form, you are consenting to being contacted by SMS text message. Message & data rates may apply. Reply: STOP to opt out of further messaging.
funder-logo Alberta Health Services
funder-logo Prairies Economic Development Canada
funder-logo The Government of Alberta
funder-logo The Government of Canada
Prospect Human Services is a registered charity.