Listening well means more than simply hearing words; it involves understanding intent, emotion, and context. In this interactive workshop, you will explore techniques such as reflective listening, asking clarifying questions, and recognising non‑verbal cues through hands‑on activities. You will learn how focused attention can prevent misunderstandings, build trust, and boost teamwork in both casual conversations and professional settings.

Participants should have basic English communication skills and be able to follow instructions independently.

This session supports the development of Skills for Success as identified by the Government of Canada, equipping you with the communication tools needed to thrive in today’s workplace.